Last Updated: 27th June 2024

Welcome to Problem Sorted ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tennismindacademy.com (the "Site"), or engage our hypnotherapy services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

We may collect and process the following types of personal data about you:

2.1 Personal Data

• Identity Data: includes first name, last name, title, date of birth, and gender.

• Contact Data: includes billing address, delivery address, email address, and telephone numbers.

• Financial Data: includes bank account and payment card details.

• Transaction Data: includes details about payments to and from you and other details of Services you have purchased from us.

• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

• Usage Data: includes information about how you use our Site and Services.

• Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

2.2 Special Categories of Personal Data

We may collect Special Categories of Personal Data about you (this includes details about your health and medical history) to provide you with hypnotherapy services. We will only collect and process this data with your explicit consent.

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

• Automated technologies or interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide Services: including hypnotherapy sessions and related advice.

• To manage payments, fees, and charges.

• To manage our relationship with you: including notifying you about changes to our terms or Privacy Policy.

• To administer and protect our business and this Site.

• To deliver relevant Site content and advertisements to you.

• To use data analytics to improve our Site, products/services, marketing, customer relationships, and experiences.

• To make suggestions and recommendations to you about goods or services that may be of interest to you.

Links third-party sites

The Site may contain links or references to third-party websites other than the Site. Any such links or references are provided for your convenience only. We have no control over third-party websites. We accept no legal responsibility for any content, material or information contained in them. The display of any links and reference to any third-party website does not mean that we endorse that third-party's website, products, or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site.

We use cookies as it helps us to improve our website and deliver a better more personalised service. You can switch off cookies by setting your browser preferences.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.