Once you have accepted an appointment with Problem Sorted Ltd. by either telephone or email, you the client also accept the following terms and conditions for the appointment. All appointments will have the following conditions. An appointment is deemed to have been made formally when an appointment has been accepted either by email or phone call.
 

Fees

A deposit is required prior to the appointment. The deposit must be paid within the time stated in the confirmation email. We reserve the right to cancel if the deposit is not paid by the time stated.

Any changes to an appointment with regards to cancellation or rearrangement must be made via email and received no less than 72 working hours prior to the appointment. Working hours are 9am-6pm GMT on a Monday to Friday.

Whenever a cancellation or rearrangement email is received a minimum of 72 working hours prior to the appointment a refund will be given.

If an email is received in less than 72 working hours before the appointment, the full session fee will be due.

Pre-session Questionnaire

Clients are required to complete a pre-session questionnaire. The completion of this is essential prior to a session. It will provide us with key information regarding your problem and enable us to provide you with the best help possible.

It is the client’s responsibility to complete the pre-session questionnaire in advance of a session. This must be done to the specified standard outlined in the session confirmation. The completed questionnaire must be completed and returned within the required time frame stated in the confirmation. It is at the therapist’s discretion to cancel or reschedule the appointment if the questionnaire is not completed as required.

As part of our pre-session questions, you will be asked to disclose certain medical information. Whilst hypnotherapy is safe, if you are undergoing psychiatric treatment, or epileptic, then you should obtain a letter from your medical professional to confirm that you may have hypnotherapy.

Guarantees

We will use our skills to provide you with a service. However, no therapeutic approach can provide 100% success. Unfortunately, we do not offer refunds for this reason.

Ownership, use and intellectual property rights

This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owner of them and free to use them as we see fit.

The web site contains media images and texts such as photographs, audio and texts. These are protected by copyright and/or other intellectual property rights. The copyright and/or other intellectual property rights are owned by the directors of Problem Sorted.